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How to fix game crashing issues with the AMD 19.10.2 driver

RX 5700
RX 5700 (Image credit: Windows Central)

GPU driver updates are seemingly a weekly occurrance, and when you see that the newest one promises x percent improvement in performance in "insert new hot game here" then it's easy to hammer that update button in pursuit of glorious frame rate and graphical prowess.

Unfortunately, like anything else that requires a driver on a Windows PC, such updates don't always go swimmingly. In my case, I hammered that update button to AMD's 19.10.2 driver based on claimed performance improvements for The Outer Worlds, and it's not been a smooth ride.

Here's what's been going on, and if the same is happening to you, something you can do to make it better.

How to fix issues with AMD Adrenalin 19.10.2

Radeon Settings app

Source: Windows Central (Image credit: Source: Windows Central)

Prior to updating to 19.10.2 everything was mostly peachy. After updating, my current rotation of Destiny 2, The Outer Worlds and Borderlands 3 all started to have issues, including random freezes, crashes to desktop and on one occasion, a total hard crash of my PC.

Having spent too long fiddling with settings, ensuring Windows 10 is all up to date and so on, it turns out rolling back to an older driver looks to have fixed the problem.

Doing so is a very simple process. First, completely uninstall the 19.10.2 software from your PC. Next, head to AMD's driver page and select your hardware.

AMD drivers

Source: Windows Central (Image credit: Source: Windows Central)

You'll be presented with two options. The first will be the latest driver release which is also labelled optional. Below it you'll find an older driver release, in this case one from September, labelled recommended.

Download and install this driver.

Since doing so, everything seems to have been working as intended with, so far, no more freezing or crashing on my Vega 64. So if you're experiencing similar issues, it's the best place to start looking for a fix. Looking for a new GPU? Check out our roundup of the best graphics card picks available today.

Richard Devine is an Editor at Windows Central. A former Project Manager and long-term tech addict, he joined Mobile Nations in 2011 and has been found on Android Central and iMore as well as Windows Central. Currently you'll find him covering all manner of PC hardware and gaming, and you can follow him on Twitter and Instagram.

3 Comments
  • AMD's video drivers not only cause game crashes but also system crashes/bugs. I have a Ryzen laptop with integrated Vega 8 graphics and I update the drivers via Radeon regularly and there have been instances where buggy drivers have given me a BSOD on Windows or have broken night light to the point where I just leave it at the latest stable release and don't feel it is worth risking new bugs just to maybe get 1-2 extra FPS.
  • yeah AMD has a history of garbage drivers. Its frustrating.
    I thought it was just a meme until I finally had got a Radeon card
  • Don't run beta drivers. It's as simple as that.