How to fix your network adapter after installing update KB4515384 on Windows 10

It's becoming clear that Microsoft is having a quality control problem when it comes to updating Windows 10. On September 10, the software giant began the rollout of update KB4515384 for devices running the May 2019 Update (version 1903), and shortly after the release a number of users started reporting problems with the Start menu and search, followed by

According to several reports on Reddit and Microsoft forums (opens in new tab) (via Neowin), after installing update KB4515384 on Windows 10, some wireless network adapters will stop working, and reinstalling the latest device driver doesn't fix the problem. Microsoft seems to have already acknowledged (opens in new tab) the issue and explains that the compatibility bug is happening with Intel Centrino 6205/6235 and Broadcom 802.11ac Wi-Fi adapters on specific models of NEC devices.

Although the company hasn't disclosed the update that originated the problem, the timing and symptoms match the issue some users are describing after installing KB4515384. Microsoft is currently working to resolve this issue, but if your device has been affected, you can either try the official workaround or remove the update to mitigate the networking problem.

In this Windows 10 guide, we'll walk you through the steps to fix the network adapter on your device after installing the build 18362.356.

How to fix Wi-Fi adapter after update KB4515384 using Device Manager

To mitigate the network adapter compatibility issue on version 1903, use these steps:

  1. Open Settings.
  2. Search for Device Manager and click the top result to open the app.
  3. Expand the Network Adapters branch.
  4. Right-click the Intel wireless adapter causing the issue, and select the Disable device option.

  1. Click the Yes button.
  2. Right-click the Intel wireless adapter again, and select the Enable device option.

  1. Restart your computer.

Once you complete the steps, you should be able to connect to the wireless network after the reboot.

How to fix Wi-Fi adapter after update KB4515384 using Windows Update

If you're unable to connect to the network, you can alternatively remove the update until there's a permanent fix.

To uninstall Windows 10 update KB4515384 to fix network adapter, use these steps:

  1. Open Settings.
  2. Click on Update & Security.
  3. Click on Windows Update.
  4. Click the View update history option.

  1. Click the Uninstall updates option.

  1. Select the "Update for Microsoft Windows (KB4515384)" item.
  2. Click the Uninstall button.

  1. Click the Yes button.
  2. Click the Restart Now button.

After you complete the steps, your device should once again connect to the wireless network.

Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.

4 Comments
  • Powershell alternative: restart-netadapter -name [adapter name]
    No reboot needed, requires elevated session 😁
  • I tried to uninstall this update and got an error. HP Probook 440, with an Intel(R) Wireless AC9560 160MHz adapter.
  • I have a Broadcom 4366-based adapter (Asus PCE-AC88) and I lost connectivity to my 5GHz network after the update. I constantly get "Can't connect to this network" message.
    The Broadcom issue is not only related to NEC devices.
  • My computer did not allow me to uninstall update. It's March, 2020 and wireless connectivity (my only option) is still useless. I use a simple batch file: echo off
    ipconfig /release
    ipconfig /flushdns
    netsh int ip reset
    rem regsvr32 softpub.dll
    netsh int ip reset resetlog.txt
    netsh winsock reset catalog
    netsh interface ip delete arpcache
    netsh interface set interface "Wi-Fi" disable
    timeout 60
    netsh interface set interface "Wi-Fi" enable
    ipconfig /renew
    timeout 60 Scheduled to run in Task Scheduler in elevated mode triggered by NetworkProfile event ID 10001 or 4004 whichever Works for you best. Eventually both of them will fail I guess. It is set to only run in one instance and the timeout is there to prevent recursive triggering.