How to track packages using Cortana in Windows 10

Microsoft's Cortana is one of the more interesting technologies found in Windows 10, but it can also be overwhelming. The natural instinct is to do simple web searches, but Cortana can do much more than that.

One of the neat but subtle features in Cortana is package tracking. With just a few simple steps, the next time you have a UPS or FedEx delivery, Cortana can keep you posted on its status. Here is how to get it working.

There are two ways to track packages using Cortana, manually and automatically.

Automatically track packages using Cortana

1. Cortana Settings

Open Cortana's Notebook and then Settings

2. Enable Tracking

Turn on Find Flights and More

Now, whenever you receive an email with tracking information, Cortana offers to track the package once the information is detected.

Caveats

For this automatic tracking to work, there are a few things to note:

  1. Email must be routed through the Mail & Calendar app; web email does not work
  2. Currently, only packages and emails from http://Amazon.com, Target, Apple, eBay, Microsoft Store, and Walmart are supported
  3. Supported package carriers include USPS, FedEx, DHL, and UPS

Package tracking in Cortana is very much like flight tracking in that you need to have these conditions met for the personal assistant to track your items automatically.

If the above steps do not work, or you have a different setup, you can still manually make Cortana track a package. Here is how.

Manually track packages in Cortana

1. Copy your package tracking number (Ctrl + C)

2. Paste info and track

(1) Paste the tracking number into the search box and after Cortana finds the info select (2) Track your package

Next time you open Cortana the assistant asks you would like to track the package. Answer Yes.

There is also the most direct way, which is what Microsoft recommends

1. Open Cortana

2. Go to Notebook

3. Select Packages

4. Select + Add a Package

5. Paste in the tracking number (Ctrl + V)

What next?

Now that you have enabled package tracking or manually inserted a number Cortana keeps you updated on its status.

Every time you open Cortana whether it is on the PC or phone you will see a new card. The Cortana card provides the following information:

  1. Estimated delivery date
  2. Current status (Processed, In Transit, Delivered)
  3. Delivery Address
  4. Package number

That is it! Now you will always know where your package is in the world thanks to Cortana.

Need something more robust? Try out Package Tracker ($1.99), which is an app for Windows Phone and Windows PC that lets you more finely tune your package tracking, including notifications, maps, and more!

For more resources, don't forget to check our Windows 10 help, tips, and tricks page. Or if you have any questions, you can always count post on our Windows 10 Forums at Windows Central for more help.

Daniel Rubino
Editor-in-chief

Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been here covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, Microsoft Surface, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics and ran the projectors at movie theaters, which has done absolutely nothing for his career.

57 Comments
  • Only for Italian users, there's also a Telegram Bot: @TrackBot
  • Would you please explain me what is a telegram bot? (being italian..)
  • Basically a service account on Telegram Messenger, online 24 hours a day (always) and it answers the commands you type. The bot can send you notifications, and in this case @TrackBot will notify you as soon as a new tracking update is available. You can read more about bots here.
  • Neat! I will for sure take advantage of this feature
  • That's handy. Cortana doesn't seem to autoimatically track my Microsoft Store packages from my emails, but she did once I manually entered them. Saves me from checking USPS all day.
  • I can't get anything to track automatically either...nor manually.  Phone Cortana and PC Cortana are completely disconnected too? But packages wasn't working for me in week 1 of W10, so wonder if it was fixed.  If I searched the tracking number it would find everything and give me the details, but if I tried to then go and manually save the package (through the steps above) it gave me an error saying that the number wasn't a tracking number...  highly frustraiting.
  • Is your phone on Windows Phone 8.1? If so..then yeah, they didn't bother linking them for some reason - I am on Windows 10 Mobile Preview anyway for my daily phone, but I was really surprised Cortana Windows 10, and Cortana WP 8.1 do NOT share data such as reminders.
  • Cortana does a decent job to track packages. Doesn't update properly. At least didn't do it for me. My package from amazon got delivered on Friday and on Cortana it was still showing to be delivered on Monday.
  • Yeah this^
  • Maybe its just the overachieving Amazonians getting it to you faster than humanly possible.