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How to restore internet access to apps after the Windows 10 October 2018 Update

Since the original release of the Windows 10 October 2018 Update (version 1809) on October 2, we've seen numerous reports of issues with the new version, including data loss-related problems, bugs in the user interface, and driver compatibility issues.

In addition to the big pile of reports, many users have also been experiencing network problems with apps. On the official Microsoft forums (opens in new tab) and across the web, users have been reporting that after upgrading to version 1809, Microsoft Store apps can no longer connect to the internet, even though there's a working network connection and classic desktop program can connect without issues.

Although there could be many factors that contribute to connection problems, in this particular case, it appears that the October 2018 Update is to blame.

The good news is that Microsoft is aware of the issue and eventually a fix will rollout to permanently resolve this connectivity problem. In the meantime, there are a few workarounds that you can try to get apps (for example, Mail and Calendar, Microsoft Store, Edge, and News) working without having to wait for the update.

In this Windows 10 guide, we'll walk you through three ways to try getting Microsoft Store apps connected to the internet.

How to switch network profiles on Windows 10

To get your Microsoft Store apps to connect to the internet after installing the Windows 10 October 2018 Update, you can try switching the network profile from "Private" to "Public" using these steps:

  1. Open Settings.
  2. Click on Network & Internet.
  3. Click on Status.
  4. On the right side, click on the Change connection properties link.

  1. Under "Network profile," select the Public profile.

After completing these steps, relaunch the Microsoft Store or Microsoft Edge app to test if the connectivity problem has been resolved.

How to enable IPv6 on Windows 10

Usually, the Internet Protocol version 6 (IPv6) networking protocol should be enabled by default, but if it was disabled before you installed Windows 10 version 1809, apps may not connect to the internet. Use these steps to make sure the protocol is running on your device:

  1. Open Settings.
  2. Click on Network & Internet.
  3. Click on Wi-Fi or Ethernet (depending on the connection you're using).
  4. On the right side, under "Related settings," click the Change adapter link.

  1. Right-click the active network adapter, and select Properties.

  1. Under "This connection uses the following items," check the Internet Protocol Version 6 (TCP/IPv6) option.

  1. Click the OK button

Once you've completed the steps, restart your computer, and then apps you acquired from the Microsoft Store (including the Store itself) should now connect to the internet without problems.

How to reset network adapters on Windows 10

In the case that you've tried both methods above and apps are still unable to connect, you can also try resetting the network components on your device using these steps:

  1. Open Settings.
  2. Click on Network & Internet.
  3. Click on Status.
  4. Click the Network reset link.

  1. Click the Reset now button.

  1. Click the Yes button.

After completing the steps, all the network adapters installed on your computer will be reinstalled, and their settings will go back to the original state. As a result, depending on your previous network configuration, you may need to reinstall some software (such as virtual switches and VPN clients), and you'll need to reconfigure your wireless connection.

You can also check out our comprehensive guide, which outlines fixes and troubleshooting steps to overcome many of the problems upgrading and using the Windows 10 October 2018 Update.

Are your apps now connecting to the internet? Which method resolve this issue on your device? Tell us in the comments.

More Windows 10 resources

For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources:

Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.

15 Comments
  • I noticed this issue after updating to 1809 but it would only happen once I connected to my work's VPN, which has never blocked any kind of internet connectivity before. I tried the first method here of switching to a Public profile and that immediately fixed the issue. Apps that werent working before (Nextgen Reader, Store, Edge) all started working right away. Just to test, I put it back to Private and the apps stopped working right away. Great find and hopefully a fix comes out soon so I can switch back to a Private profile. I did already try the Network Reset which didnt help and IPv6 is already enabled as well. I thought about removing my VPN and reinstalling it entirely...I might try that. For now, at least I can enjoy my apps when I'm connected to our VPN.
  • Don't you lose file and printer sharing when you switch to public? This doesn't sound like a very good fix if you have to choose network sharing vs apps working...
  • Yes but right now I dont NEED the file & printer sharing as much as Id like to have my apps working while I'm working. Sometimes I like to check news stuff in Nextgen Reader or check the Weather app...cant do either of those things. Its a pretty minor thing until they can get this fixed. Plus I can easily just change back to Private when I'm off work lol.
  • Is there anything the plonkers at Nadellasoft didn't break? Maybe if they tried to fix the actual issues with W10 instead of trying to add a bunch of useless stuff to please the social mob inside their own company.
  • Windows Mobile has been having the same issues for the last 2 updates. Wifi just disappears. Then you need to reboot your phone every time. Also Bluetooth wont connect to my Car anymore. Or it takes a restart to locate some of my accessories. was trying to hold out until WM10 EOL in 2019 but I might need to reconsider if they cant fix these issues. Small but so damn annoying. I have to wait 2 minutes every restart.
  • I've had this issue also only when I connect to my work's VPN. glad to hear that MS is aware, cause their twitter support account is more than unresponsive.
  • Probably why Edge wouldn't work when I tried to use it. Said no connection but Chrome worked fine. Also, I couldn't use OneNote sync. It's weird because it was only when I have been connected to a couple routers. My home one, they work fine. My phone hotspot and another router I am testing, not so much. Happy to see they are working on a fix. I will try these solutions tonight. Thx
  • IPv6 still isn't supported by a number of ISPs worldwide (or the routers they ship to customers) and so may have been disabled by users for good reason, particularly after IPv6 transition technologies were removed in a previous Windows update. Does the October update actually require IPv6 in order to function correctly? If so, that seems like a massive oversight.
  • Switching the Network profile to public worked for me, thanks for the tip. I only had the problem of "borked" apps, including Edge, the App store etc on one PC, my desktop. This issue didn't impact my SP3 at all (on the same network) MY ISP does not support IpV6 and advises us specifically to switch IPv6 off (which I have done). I don't have any choice, as it's the only ISP in my rural area so luckily I didn't have to try that fix.
  • The only thing I know is Microsoft's capacity to make one thing good, one thing wrong and so on:
    - Windows 95 > Good
    - Windows 98 > Bad
    - Windows 98 SE > Good
    - Windows Me > Disaster
    - Windows XP > Good
    - Windows Vista > Bad
    - Windows 7 > Excellent
    - Windows 8 > Disaster
    - Windows 8.1 > Good
    - Windows 10 > Everything wrong
  • This list is pretty spot on.
  • You forgot Windows 2000, which wasn't exactly a consumer OS but was still used by a lot of regular people rather than Me. And Me itself wasn't a "disaster" as such, it was just another iteration of 98, but next to 2K it looked like lipstick on a pig. And 8.1 still had the awful Windows 8 Start screen so "good" is stretching the truth a bit. Even Windows 10 is an improvement on that mess, and 10's real failing is this "windows as a service" mentality not the nuts and bolts of what's there.
  • I also found that with 1809 Edge doesn't work unless you enable IPv6. This became a problem for me because there is still no SmartDNS solution that works with IPv6 enabled (at least none that I have found). I use Edge as my main browser and don't feel like switching to something else. I also need my SmartDNS connection so now I am in a pickle. I might have to go back to the previous W10 release for the first time I can remember, and I have been using Windows since version 3.1.
  • Update to my previous comment. I switched to public as suggested and Edge then works again with IPv6 disabled. I don't need printer and file sharing so I am fine.
  • Yes, but only because I have not updated to the oktober 2018 update. For all my devices so far perform fine, with all windows updates on pause. Waiting for a definitive stable official update. Not going to risk my systems with this level of issues.