Microsoft has issued an apologetic statement in an email sent out to those who have pre-orders standing for a brand new Surface RT, which is coupled with a £50 coupon code. The company admits to problems that confused consumers with misleading emails being dished out with bad news surrounding the delivery of Surface RT units. Originally it was expected the company would be able to hold deliveries between October 26-30.
As a token of appreciation for the understanding and patience displayed by consumers, Microsoft is offering a £50 redemption token to those who are waiting for their new Windows 8 tablet, and reiterate they expect to deliver tablets by October 30th. While not cash compensation, it's good to see the company taking care of those who have been there at Surface's birth.
Those of us in the UK have been through the mills with emails stating deliveries will be early, then deliveries will be late, but if Microsoft can't complete the order to the time frame they specified when pre-ordering, it's only right a goodwill gesture is offered by the company as a small apology.
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The code is eligible on purchases from the Microsoft Store (www.microsoftstore.com/uk), where consumers who own such a code can shop for items they wish to purchase, check out and type in the promo code sent in the email. This will take £50 off the total cost - a nice gesture, especially if you're after a second cover.
Do let us know in the comments if you've received such email from Microsoft. Is this enough to remove the bad taste left in mouths of customers who are still waiting for their order? We'll let you decide. While you continue to wait (which we're certain will be more than worth the duration), be sure to check out our round-up of the must-have apps for Windows 8.
Thanks to everyone who tipped us on this!
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Rich Edmonds was formerly a Senior Editor of PC hardware at Windows Central, covering everything related to PC components and NAS. He's been involved in technology for more than a decade and knows a thing or two about the magic inside a PC chassis. You can follow him on Twitter at @RichEdmonds.