In a recent interview with Fortune Magazine, Sarah Bond sat down with Katharine Gemmell to discuss the future direction of Xbox and how the platform continues to evolve. The conversation touched on leadership, strategy, and how Xbox is responding to shifting player habits across console, PC, and cloud.
During the interview, Bond pointed to stronger player retention among those using Xbox Play Anywhere (XPA), citing higher engagement. However, at the same time, Bond has avoided directly commenting on questions around the widely reported 30% profit margin target, instead framing Xbox’s priorities around balancing long-term growth, player behavior, and business health.
How Xbox Play Anywhere is shaping player engagement
Xbox Play Anywhere is a core feature of the Xbox ecosystem, allowing players to access supported games across Xbox consoles, PC, and cloud. It is designed to reduce friction, make game ownership more flexible across devices, and it hit a major milestone last summer.
While speaking with Fortune Magazine, Sarah Bond was asked how Xbox works to “separate meaningful feedback from noise.” In response, Bond explained that player sentiment alone is not enough to guide decisions.
Well, we listen really intently to our players, and we listen across all channels. And that we also do is we marry that with how players are actually behaving, and that really helps us sort it out, right?
Sarah Bond - President of Xbox
Bond then pointed to Xbox Play Anywhere as a clear example of how behavioural data shapes investment decisions.
So XPA actually is a very good example of when we actually looked at the player behavior of people who were playing XPA games, we saw they were playing 20% more time, right?
Sarah Bond - President of Xbox
That increase in engagement is part of why Xbox has continued to push the feature more heavily in recent years. According to Bond, the data suggests XPA does more than offer convenience.
And so we said, okay, people actually really love this feature, and that they actually spend more money in games or they’re more likely to play games that have this feature because they know they can take it with them across devices. Based off of that, we started to invest more in XPA, amplifying the catalog, bringing them more things.
Sarah Bond - President of Xbox
On a personal level, this lines up with how the feature is often used in practice. I regularly use my Xbox Ally X to play at times I normally would not, and that convenience almost always means turning to Xbox Play Anywhere titles.
What Bond did and did not say about 30% profit margins
If you were not already aware, reports in recent months have suggested that Microsoft has set an unusually high profit margin target of 30% for Xbox, well above what is typically seen across the games industry. The topic has been widely discussed, making it a natural point of pressure during the interview.
To her credit, the interviewer does not shy away from the issue, asking Bond directly:
“Microsoft recently set ambitious profit margin targets of 30% for Xbox, well above the industry average. How does that influence its investment, its creative decision-making? Has anything changed in that regard?”
Bond does not directly confirm or deny the reported figure in her response. Instead, she reframes the question around broader priorities and flexibility.
We’re always just adjusting our investment based off of what’s happening in the macroeconomic industry, what players are asking and what developers are asking for, and we’re really focused on giving a full suite of experiences people across all of that. And you’re right. It’s a continuous cycle where we are making sure that we’re driving a profitable business, a healthy business, but we’re also driving more player growth and developer growth and engagement across the whole system.
Sarah Bond - President of Xbox
The answer offers little clarity on whether the 30% margin target exists in practice, but it does reinforce Xbox’s public positioning. Bond repeatedly frames profitability as something to be balanced alongside player engagement and long-term growth, rather than as a single driving force behind creative or strategic decisions.
However, the absence of a direct denial does lend some additional weight to the reports around a 30% profit margin target, particularly given how deliberately Bond sidesteps the figure when asked outright.
Regardless, rumors come and go, but engagement data is hard to ignore. If XPA players really are playing 20% more, that tells you exactly why Microsoft keeps doubling down on cross‑platform access, and we're all for that here at Windows Central.
Do you think features like Xbox Play Anywhere should be a bigger priority for Xbox than hitting aggressive profit targets? Let us know in the comments and make sure you take part in our poll below:
Follow Windows Central on Google News to keep our latest news, insights, and features at the top of your feeds!
You must confirm your public display name before commenting
Please logout and then login again, you will then be prompted to enter your display name.
