The Windows 10 May 2020 Update (version 2004) officially launched on May 27, 2020, to compatible devices. This is the ninth feature update and the first semi-annual update of the year that introduces a new set of features and enhancements to improve the overall experience.
For instance, in this release, Microsoft is including an option to download a fresh image from the cloud to reset Windows 10. You can now take advantage of the Windows Subsystem for Linux 2 (WSL 2). Cortana becomes a regular app that updates through the Microsoft Store. The Settings receives a slew of tweaks, including new mouse and cursor settings, and a lot more.
Although the new version of Windows 10 doesn't include significant changes, and Microsoft has been spending more time smashing bugs and trying to make the release as stable as possible, the feature update seems not to be quite ready, since users and media outlets have been reporting a lot of issues.
In this Windows 10 guide, we'll highlight the biggest complaints and problems during and after the upgrade to the May 2020 Update.
Windows 10 May 2020 Update problems and complaints
These are some of the complaints and problems that users are reporting moving to the new version:
- Installation problems with May 2020 Update
- Apps problems with May 2020 Update
- System problems with May 2020 Update
- Patching problems with May 2020 Update
- Confusion problems with May 2020 Update
Installation problems with May 2020 Update
A significant number of users have been complaining about random installation problems with the Windows 10 May 2020 Update even after the company placed a temporary compatibility block.
For instance, a small group of users had reported that the installation of Windows 10 version 2004 completes close to 90 percent, and then setup fails.
At the official Microsoft forums, Lynnetted reported:
Also, user JohnLebett at the Microsoft forums explained:
On Reddit, user naiiytom and Ricardette shared a similar story installing the update:
Although the company is blocking devices that may have a compatibility problem with apps and drivers using specific versions of "aksfridge.sys" or "aksdf.sys," some users managed to come across the known issue.
On Reddit, user Blarzor reported:
The user didn't share the method used to upgrade, indicating the possibility that the Media Creation Tool or another similar method was used as using the Windows Update settings could have blocked the installation to prevent the problem. However, Blarzor also shared that these steps helped to resolve the issue.
Also, on Reddit, user kekekmacan complained about a similar issue and shared a possible solution:
Apps problems with May 2020 Update
Since the update was made available to devices, there's been frustrations regarding some apps not working as expected with the new version.
For instance, after installing version 2004, several users have been reporting (via WindowsLatest) that certain apps, such as Google Chrome, OneDrive, and others lose their credentials on every reboot.
In the case of Google Chrome, it appears that the update is breaking the authentication mechanism as Reddit user reported:
The same issue has also been found at the Google Chrome Help forums.
Also, other people are saying that the May 2020 Update also breaks the syncing engine in Chrome. At the Google Chrome Help forums user hunned reports:
Furthermore, the update seems to be preventing Chrome from saving cookies every time the browser is closed:
The authentication problem is also happening with OneDrive, according to Reddit user njtallguy:
Starting with the May 2020 Update, Windows 10 introduces a new version of Cortana that is no longer part of the OS and becomes a regular app that updates from the Microsoft Store. However, it appears that it is causing some frustrations among users.
On Reddit, Buck_Ranger and many other users complained about Cortana continue to run in the background after closing:
Although this might seem like a bug, it would appear that the app needs to run in the background to listen to the "Hey Cortana" command as pointed out in the Windows 10 May 2020 Update review.
In addition to design frustrations, some users have been reporting Cortana not working in their region, when the digital assistant was working in the previous release.
On Reddit, user Vansh-Sengar share:
The reader also shared an image showing the "Sorry, but Cortana is not available in English (India) at this time" error message.
At the Microsoft forums, user HyP-40 highlight the same issue, but when using the UK version of Windows 10:
Microsoft hasn't acknowledged this as a problem with the Cortana app, but if you're dealing with this issue, reseting or reinstalling the app may fix the problem.
After installing the first semi-annual update, multiple users have been experiencing flickering when watching videos using Mozilla Firefox.
On Reddit, user Nessnesn64 shares:
The same user also shared a short video show casing the issue and reported the problem to Firefox:
System problems with May 2020 Update
In addition to some problems with apps, the new feature update for Windows 10 has some system-related issues that are causing frustration to a small number of users.
Shortly after the May 2020 Update became available to the masses, some users spotted a bug with the legacy defragmentation tool that reports scan was never run on the hard drive after a system restart.
At the Microsoft forums, user GKD_799 noted:
You should check this workaround, if you're having this problem.
Fresh Start is a handy feature that allows you to reinstall Windows 10 without the applications and settings bundled pre-configured by the device manufacturer. However, since the May 2020 Update launched, the feature no longer works through the Windows Security app.
While this might seem like a problem, according to documentation update at the Windows support website (via Techdows) Microsoft is now relocating the "Fresh Start" functionality to the Reset this PC feature.
In the early days of the Windows 10 version 2004, a small group of users has also encountered problems establishing a VPN connection.
At the Microsoft forums, rijocumo reports:
And it appears this is not the only case as the forum page marks close to 30 people with the same problem.
After upgrading to Windows 10 version 2004, a small number of users filed complaints about problems installing drivers using Windows Update.
And the Reddit post wasn't the only case, at the Feedback Hub someone reported:
Some users also had some frustrations with Bluetooth after upgrading to the new feature update of Windows 10.
For instance, Reddit user DaveBeBrave said:
After installing the May 2020 Update, some users reported error 0X00000057 with the message of trying to create a storage pool using Storage spaces.
At the Microsoft forums, user Doug Koontz explained:
On Reddit, user skiippy shared a similar problem, which also caused data corruption:
If you rely on Storage Spaces, you are better rolling back to the previous version until there's a permanent fix for this problem.
No internet access
Also, some users have been complaining about internet access problems after upgrading to version 2004.
For example, on Reddit, user steve8ero said:
And this user wasn't the only one, Fallingdamage also had the same issue and shared the workaround in the same thread:
According to many reports and then acknowledged by Intel, the Windows 10 May 2020 update is confirmed to have problems with Intel Optane memory modules.
On Twitter, user @Krishna31160902 reported to Microsoft:
At the Feedback Hub someone reported:
Although Intel is working on a permanent fix, it's unclear when an update will arrive to resolve this issue. In the meantime, you can use these instructions to get around this issue.
Patching problems with May 2020 Update
Soon after the release of the new version, Microsoft made available the first quality update for the Windows 10 May 2020 Update, which was supposed to improve the overall experience, but instead, it brought additional issues.
For example, on Reddit, user surfaceprox reported:
In the same thread, user NaworHD responded:
Also, user printers, on Reddit, posted highlighting many media outlets reporting the same problem:
In the same thread, user FJ98119 expressed:
At the Microsoft forums, user puttycoat said:
Also, Jason Tran reported at the Microsoft forums:
According to the Windows support website, Microsoft is aware of the issue, and the company is expected to resolve the problems in future update releases.
Tablet mode problem
Also, after the release of KB4557957, some users have been reporting that Windows 10 will force them into the tablet mode experience (via TechRadar), instead of the regular desktop interface.
For instance, on Reddit, user brainandforce reported:
Confusion problems with May 2020 Update
Finally, alongside the many problems with the new version of Windows 10, a lot of users shared their frustration and confusion finding out the May 2020 Update wasn't available on their devices.
At the Microsoft forums, user maxwilkes92 posted:
User Steve Richter asked:
Also, user heshie shared his frustration saying:
You can also find the same complaints across the internet, and on Reddit:
Although the message letting users know version 2004 is currently blocked on their devices is a welcome addition, it appears that some users felt disappointed to find out that they can't upgrade. Also, many others didn't feel the message was clear since the notification doesn't specify the reason the device isn't compatible.
Wrapping things up
While some issues are expected during the early days of a new release of Windows 10, since the company spent several months testing and patching the May 2020 Update before the official launch, it's surprising to see so many users with this many problems.
Alongside the user complaints, Microsoft has also published a long list of known issues with the new feature update that is forcing the company to place a temporary compatibility block on affected devices to prevent additional problems.
It's worth noting that some of the issues are only affecting a small number of users, but when you see the large number of problems, it makes you wondered if the feature update was ready for the masses, or if it needed more development time.
If your computer hasn't received version 2004, it's recommended to wait until you receive the notification automatically, and even then, it's best to wait a few months until the release gets more stable.
If you stumble upon issues with the new feature update, share them in the comments, or use the Windows Central forums to get help. You can also use our comprehensive guide to troubleshoot and fix virtually any problems with the May 2020 Update.
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Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.