Windows 10 Creators Update common installation problems and fixes

The Windows 10 Creators Update is finally available for download for desktop PCs, laptops, and tablets. The new version is slowly rolling out to more than 400 million qualifying devices around the world, and because it is a "feature update," you'll be getting a slew of new features and improvements.

However, unlike those regular cumulative updates that you get every month, a new major update means a new set of problems. Although, the Creators Update aims to be the "best Windows ever," building an OS is a difficult task and a lot of work, and it's expected (at least initially) that you'll come across errors, bugs, and other problems during and after the installation.

While a major release rollout never goes as expected, you may also come across issues that are not necessarily problems with the new OS. More often than not, the reason for an installation failure can be traced to outdated device drivers, software conflicts, and custom configurations that prevent you from getting the new version.

In this Windows 10 guide, we walk you through a number of solutions to resolve known problems installing the Creators Update on your desktop PC, laptop, or tablet.

Windows 10 Creators Update problems and solutions

The Windows 10 Creators Update is out, and you can get it in a number of ways, including using Windows Update and doing an in-place upgrade using the Media Creation Tool. However, if the feature update fails to install on your device due to an error or bug, this guide will help you to identify and resolve the most common problems.

Note: This guide includes general errors that are known to occur during an installation or upgrade process of Windows 10, but they're not necessary problems with the OS. In addition, this guide features recommendations and solutions specific to the Windows 10 Creators Update.

How to fix Windows Update errors on Creators Update installs

Description

When trying to install new updates, an error message may prevent Windows Update from applying new updates successfully.

Resolution

The errors you'll receive may vary depending on the reason that caused them. However, you can quickly try to resolve this problem using the troubleshooter to reset the Windows Update components.

  1. Download the Windows Update Troubleshooter tool from Microsoft (opens in new tab).
  2. Select the Windows Update option.

  1. Click Next to continue.
  2. Click the Try troubleshooting as an administrator option (if applicable).
  3. Select Windows Update again.
  4. Click Next to start the troubleshooting process.
  5. Click Close.
  6. Restart your computer and try to install again.

Note that you can also use the troubleshooter to reset your network adapter using the Windows Networking Diagnostics option. In the case, it's a network adapter issue.

If you receive error 0x80245006, it means that a file needed by Windows Update is damaged or missing. You can use the Windows Update Troubleshooter with the steps mentioned above to fix this issue.

In the case that the steps don't fix Windows Update, you can try to install the Creators Update using the Media Creation Tool.

How to fix Media Creation Tool errors installing the Creators Update

Description

Using the Media Creation Tool to install version 1703, you may encounter a problem related to DynamicUpdate, and restarting the update process will reset the download, but your device will get stuck again.

Resolution

  1. Open File Explorer (Windows key + E) and navigate the following path:C:\$Windows.~WS\Sources\Windows\sources
  2. Then double-click the Setupprep.exe to launch the update process again.

How to fix storage problems during update installation

Error

  • 0x80070070 – 0x50011
  • 0x80070070 – 0x50012
  • 0x80070070 – 0x60000
  • 0x80070008

Description

These errors typically appear when your device doesn't have enough free space to complete the installation process of a new update.

Resolution

Use the Disk Cleanup tool available with the OS to free up space on your hard drive.

  1. Open Start.
  2. Search for cleanmgr and click the result to open Disk Cleanup.
  3. Select the C: drive.
  4. Click OK.
  5. Click the Clean up system file button.
  6. Click OK, making sure the C: drive is selected.
  7. Select the files you want to delete, including "Recycle Bin," "Temporary Internet Files," "Temporary Files," "System error memory dump files," "Previous Windows Installation" and "Temporary Windows installation files." Remember not to delete "Windows Setup temporary files", because these are the files needed to install the new update on your computer.
  8. Click OK.

  1. Click the Delete Files button to complete the task.
  2. Try to install the Windows 10 Creators Update again.

Quick Tip: If you can't free up enough space, you can connect a USB flash drive of at least 8GB to your computer, and Windows 10 will detect and use it as temporary storage to successfully install the update.

How to fix corrupted files on a USB bootable media

Description

If you created a USB bootable media to install the Windows 10 Creators Update, the upgrade might fail or generate an error that will halt the installation. This is a common problem that is usually caused by corrupted files.

Resolution

Redownloading the installation files from the Microsoft support site and recreating the bootable media will fix the issue.

When using the Media Creation Tool, make sure to use Disk Cleanup (see instructions above), and only delete the Windows Setup temporary files before trying to create the media again. Otherwise, you're likely to experience the same error.

How to fix stuck downloading updates using the Media Creation Tool

Description

While using the Media Creation Tool to upgrade to Windows 10, the tool gets stuck downloading additional updates before the installation process.

Resolution

You can quickly resolve this issue by restarting the upgrade process, but this time, after the Media Creation Tool completes downloading the installation files, make sure to disconnect your Wi-Fi or Ethernet connection to the internet.

After upgrading to the Creators update, reconnect your computer to the internet and check for updates by going to Settings > Update & security > Windows Update, and click the Check for Updates button.

How to fix missing or damaged update files

Error

  • 0x80073712

Description

Getting this error trying to download or install the Windows 10 Creators Update means that some files needed to install version 1703 are damaged or missing.

Resolution

If the installation files didn't download correctly, use the Disk Cleanup tool (see instructions above), making sure to delete the Windows Setup temporary files, and then use the following steps:

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Windows Update.
  4. Click the Check for updates button to try downloading the update again.

In the case the download or installation fails once again, you can try to apply the new Creators Update using the Media Creation Tool.

How to fix minimum hardware requirements errors

Error

  • 0xC1900200 – 0x20008
  • 0xC1900202 – 0x20008

Description

Although all devices running Windows 10 should be compatible with the Creators Update, starting with the Anniversary Update, Microsoft changed the minimum hardware requirements. If you're running the 32-bit version of Windows 10, your device requires at least 2GB of RAM to install the Creators Update.

Here are the Windows 10 Creators Update minimum hardware requirements:

  • Processor: 1GHz processor.
  • RAM: 2GB for 32-bit or 64-bit.
  • Hard drive space: 16GB for 32-bit or 20GB for 64-bit.
  • Graphics card: DirectX 9 or later with WDDM 1.0 driver.
  • Display: 800 x 600.

Resolution

While this shouldn't be a problem for most users, some devices, like low-end tablets and laptops, may be affected by this limitation. The recommendation here is to install more memory, and if it's not possible, you should consider getting a new device.

How to fix Windows 10 before installing a feature update

Description

If you've been running the same installation for a long time without any kind of maintenance, you'll probably come across performance and other issues that will prevent the Creators Update from installing on your device.

Resolution

Use the SFC command tool on Windows 10 to repair corrupted files or restock missing system files.

You can refer to our guide to use the SFC tool with Command Prompt to repair your Windows 10 installation.

If you're still having problems, you can try the Deployment Image Servicing and Management (DISM) tool to fix your current installation.

How to fix Windows Update errors trying to download updates

Error

  • 0x800F0922
  • 0xc1900104

Description

There are two different meanings to these errors. While typically they mean that your device isn't able to contact Microsoft's update servers, they can also indicate that the System Reserved partition ran out of space.

Resolution

Solution 1: If there is a problem connecting to the Windows Update servers, the problem could be that you're using a VPN connection. You can quickly fix this issue by disconnecting your current VPN session and trying to update again.

Solution 2: While it's rare that your System Reserved partition is less than the required size, sometimes third-party applications, especially security software, may write data to the reserved partition, which can be the reason why your computer cannot update.

You can fix this issue by using a third-party tool to resize and make the System Reserved partition larger (around 500MB).

How to fix driver problem during installation

Error

  • 0xC1900101 - 0x20004
  • 0xC1900101 - 0x2000c
  • 0xC1900101 - 0x20017
  • 0xC1900101 - 0x30018
  • 0xC1900101 - 0x3000D
  • 0xC1900101 - 0x4000D
  • 0xC1900101 - 0x40017

Description

Any error that starts with 0xC1900101 is likely to be a device-driver-related error.

Resolution

There is a number of things you can do to fix a driver issue.

Solution 1: Update the driver in question to the latest version. The best way to get the most up-to-date version is by downloading the latest driver from your device manufacturer's support website.

To update a driver on your computer, do the following:

  1. Open Start.
  2. Search for Device Manager and click the result.
  3. Expand the device causing problems. (The device having issues will likely to appear with a yellow exclamation mark.)
  4. Right-click and select Update Driver Software to check for updates or click Uninstall to bypass the error.

If you download the driver from your manufacturer, use their instructions to update, instead of using the steps mentioned above.

Solution 2: Disconnect the device causing the issue, install the Creators Update, and then reconnect it. Also, remove all non-essential peripherals, such as removable storage, printers, Bluetooth, and other hardware that may cause the problem.

Solution 3: Use the SFC command tool on Windows 10 to repair the installation.

If you're still having problems, you can try the Deployment Image Servicing and Management (DISM) tool for repair the installation.

Solution 4: These errors can occur if you don't have enough space to do the upgrade. Make sure to have at least 16GB of storage. If you don't, use the instructions mentioned above (How to fix storage problem during update installation) to free up space.

Solution 5: Use the Media Creation Tool to do a clean install of the Windows 10 Creators Update.

How to fix compatibility issues during installation

Error

  • 0x800F0923

Description

When you hit this error, it indicates that either a driver or application isn't compatible. Typically, you may come across this error with the graphics driver, an outdated driver for a particular hardware, or it could also be a compatibility problem with an old program or security software, such as an antivirus. (Most of the time it's not Windows Defender).

Resolution

If your device is working properly without the Creators Update, it could be difficult to find out exactly the application or driver that may be preventing you from updating using Windows Update.

The quickest way to get around this issue is to use the Media Creation Tool to do the upgrade. As you go through the steps, the tool will show you anything that is known to cause the installation to fail, such as applications and device drivers, and if you don't have enough space to perform the update.

If the report points out a driver-compatibility issue, visit your manufacturer's support website to get the latest update.

In the case that your device driver is up to date but it's causing problems, you could temporarily uninstall it, continue with the installation of the Creators Update, and then reinstall the device in question after the upgrade.

Warning: This is an advanced process and you should proceed with caution.

To remove a driver from Windows 10, do the following:

  1. Open Start.
  2. Search for Device Manager and click the result.
  3. Expand the device causing the problem.
  4. Right-click and click Uninstall.

Once you complete the steps, try to install the Windows 10 Creators Update on your computer.

If you're dealing with a software related problem, check your software vendor support website to download and install any new updates. You could also uninstall the application blocking the update and then continue with the installation.

How to fix installation error after an accidental restart

Error

  • 0x80200056

Description

During the upgrade process, you may get this error because your computer was restarted by accident.

Resolution

This is one of the few errors you shouldn't have to worry about. Just try to upgrade one more time, and make sure not to interrupt the installation.

How to fix app-compatibility errors during installation

Error

  • 0xC1900208 – 0x4000C

Description

This error indicates that your computer has an app that is not compatible and as a result won't be able to continue with the upgrade.

Resolution

You can quickly resolve this issue by removing the software that is incompatible. Typically, your third-party antivirus or security software is the reason for this error.

How to fix problems trying to complete the installation

Error

  • Error: We couldn't complete the updates. Undoing changes. Don't turn off your computer.
  • Error: Failure configuring Windows Updates. Reverting changes.

Description

These are common errors that usually appear while trying to install any type of update. Unless you can figure out the exact error, you won't find a particular solution.

Resolution

Use the Windows Update history information to identify the error and find a proper solution:

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Windows Update.
  4. Click the Advanced options link.
  5. Click the View your update history link.
  6. Click the link for the update that failed to install and note the error code.

You can then use your favorite search engine, or the Windows Central forums, to resolve the problem.

Usually, you'll come across these errors if you're using an older laptop, and simply shutting down the device, unplugging the power cord, and removing the battery for a few minutes may fix the issue.

How to fix Windows 10 activation problems

Error

  • Windows not activated

Description

After the installation, Windows 10 becomes deactivated preventing users from taking full advantage of the OS.

Resolution

If the activation problem occurs after the installation of the Windows 10 Creators Update, use the Activation Troubleshooter tool to reactivate the OS.

How to fix unexpected error while downloading installation files

Error

  • 0x80190001

Description

This error will occur when unexpected problems are found trying to download the required files to upgrade.

Resolution

The quickest way to resolve this issue is by attempting to upgrade using the Media Creation Tool.

How to fix Windows 10 Creators Update DTS / Dolby Digital Live audio

Error

  • Digital sound not working

Description

After installing the Windows 10 Creators Update (version 1703) some users at the Microsoft forums (opens in new tab) are reporting that the Realtek High Definition Audio driver doesn't accept Dolby Digital Live and DTS Surround anymore. This happens even after reinstalling the driver or doing a clean install of the Creators Update.

Status

Microsoft hasn't acknowledge this issue as a problem with the Creators Update.

Resolution

If Dolby Digital 5.1 is a must have feature on Windows 10, the best way to resolve this issue is to remove the Creators Update until Microsoft releases a fix, or the company behind the Realtek High Definition Audio driver makes available a new update.

To remove the Windows 10 Creators Update, do the following:

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Recovery.
  4. Under "Go back to a previous version of Windows 10", click the Get started button.
  5. Select the reason you're rolling back and click Next.
  6. Click No, thanks.
  7. Click Next.
  8. Click Next again.
  9. Click Go back to earlier build to begin the process.

How to fix Windows 10 Creators Update problems with Intel's Clover Trail processors

Description

On devices with Intel's Clover Trail processors the Windows 10 Creators Update won't install. Or after the installation icons and text may not appear, or may show as solid color blocks.

Status

Microsoft has acknowledged (opens in new tab) that the Windows 10 Creators Update doesn't support Intel's Clover Trail processors. The company is working with partners to delivers drivers for devices featuring the following Intel's Clover Trail processors:

  • Atom Z2760
  • Atom Z2520
  • Atom Z2560
  • Atom Z2580

Resolution

If your devices has one of the currently unsupported processors, Microsoft advices to skip the Creators Update until there is a permanent solution. In the case you have already installed the update, you should remove it using the following steps:

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Recovery.
  4. Under "Go back to a previous version of Windows 10", click the Get started button.
  5. Select the reason you're rolling back and click Next.
  6. Click No, thanks.
  7. Click Next.
  8. Click Next again.
  9. Click Go back to earlier build to begin the process.

How to fix Windows Defender update problem on the Windows 10 Creators Update

Error

  • 0x80070643

Description

A small number of users are reporting (opens in new tab) that after installing the Windows 10 Creators Update, they can't update to the latest definition for the Windows Defender Antivirus. This happens either using Windows Update or the new Windows Defender Security Center.

Status

Microsoft is aware of this issue, and it's trying to fix this situation as soon as possible.

Resolution

Until an official fix releases, it's recommended to install the definition updates manually using the following steps:

  1. Open Settings.
  2. Click on About.
  3. Under "System type," determine whether you're running the 32-bit or 64-bit version of Windows 10.
  4. Open Microsoft Edge, and navigate this Microsoft support site (opens in new tab).
  5. Under "Antimalware and antispyware updates," click the link to download the latest definition update for Windows Defender for Windows 10.
  6. Double-click the file and follow the instructions to complete the installation.

Alternatively, you can also opt to temporarily install a third-party antivirus, such as AVG, Bitdefender, Panda, and others.

How to fix mouse issue after installing the Windows 10 Creators Update

Description

At Reddit, some users are reporting that after launching an app on full-screen using low resolution will cause the mouse to stop working.

Resolution

This issue seems to be a problem with Nvidia drivers, and to fix this problem, you need to install the latest motherboard driver after installing the Windows 10 Creators Update.

You can find the latest drivers and instructions at Nvidia.com (opens in new tab).

How to fix text not rendering after installing the Windows 10 Creators Update

Description

At the Microsoft forums, user PrzemyslawHerman (opens in new tab), reporsts that upgrading he "can't see any text in explorer (no folder and file names), only icons are shown. The same problem is with old Control Panel." However, the problem doesn't seem to affect the Settings app or Start menu.

Image source: Reddit

Image source: Reddit

Resolution

To get around this problem, use the SFC command tool in Safe Mode on Windows 10 to repair corrupted files or restock missing system files.

You can refer to our guide to use the SFC tool with Command Prompt to repair your Windows 10 installation.

If you're still having problems, you can try the Deployment Image Servicing and Management (DISM) tool to fix your current installation.

How to install Windows 10 Creators Update on a Mac

Description

Users running Windows 10 on a Mac computer cannot do a clean install of the Creators Update due to incomparability issues with Apple's Boot Camp Assistant.

Status

Apple has acknowledged that the Boot Camp Assistant on macOS is not compatible with the Windows 10 Creators Update, if you're trying to do a clean installation of the OS. Apple noted that is working with Microsoft to resolve this issue as soon as possible.

Resolution

If you must install the Creators Update on a Mac computer before a permanent fix releases, Apple recommends to do a clean installation of the Windows 10 Anniversary Update using the Boot Camp Assistant. Then update to the Windows 10 Creators Update using the Update Assistant.

You can always get more details about this issue at Apple's support site (opens in new tab).

How to fix Microsoft Edge sync problems

Description

Some users report that some web credentials and data (e.g., Reading List and favorites) won't sync across devices after installing the Windows 10 Creators Update. Using the Microsoft account troubleshooter doesn't fix the problem and generates a "Can't connect to the sync service".

Status

Microsoft hasn't acknowledged this as an issue in the Creators Update.

Resolution

According to a Microsoft forum moderator (opens in new tab), this "can be related to your devices unable to reach the Microsoft servers handling the profile synchronization service." And it's recommended to update the current DNS settings.

If you're using custom DNS settings, use these steps to change it:

  1. Open Control Panel.
  2. Click on Network and Internet.
  3. Click on Network and Sharing Settings.
  4. Click the Change adapter settings link on the left pane.
  5. Right-click your network adapter, and click on Properties.
  6. In the "Networking" tab, select Internet Protocol Version 4 (TCP/IPv4).
  7. Click the Properties button.
  8. Check the Use the following DNS server addresses option.
  9. Enter different DNS IP addresses.

  1. Click OK.
  2. Click OK again.

You can try Google's Public DNS, OpenDNS, or addresses from other services. Once you made the changes, you should give it sometime to see if the sync issue goes away.

How to fix apps crash after installing the Creators Update

Description

It's been reported (opens in new tab) that after installing the Windows 10 Creators Update using the Update Assistant apps will crash immediately after trying to open them.

Status

Microsoft hasn't acknowledged the problem as an particular issue with version 1703.

Resolution

The only workaround recommended at this time is to rollback to the previous of Windows 10.

You can remove the Windows 10 Creators Update using the following steps:

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Recovery.
  4. Under "Go back to a previous version of Windows 10", click the Get started button.
  5. Select the reason you're rolling back and click Next.
  6. Click No, thanks.
  7. Click Next.
  8. Click Next again.
  9. Click Go back to earlier build to begin the process.

How to fix error 0x80073715 installing Windows 10 build 15063.138

Error

  • 0x80073715

Description

Users part of the Windows Insider Program who have changed the ring level from Fast to Slow or Release Preview are getting error code 0x80073715 trying to install KB4015583.

This error is expected to happen, as Microsoft is releasing the cumulative update with a different knowledge base number to the general public.

Status

Microsoft is aware of this issue, and notes that as long you're running Windows 10 build 15063.14, you're running the most updated version of the Creators Update.

This is Microsoft's statement:

Insiders moving from Fast ring to either Slow or Release Preview rings may experience an install failure with error code 0x80073715 when they are offered KB4015583 (Build 15063.14). The error is understood and expected as we released a different version of the KB to Slow and Release Preview rings which fails to install on the version of the KB that went out to the Fast ring. As long as your PC is showing 15063.14 as the OS Build number then you are running the right OS bits. So sit tight! You don't need to do anything.

Resolution

This is not a real problem, and you should ignore it.

How to fix Night light option grayed out on the Windows 10 Creators Update

Description

A small number of users at the Microsoft forums (opens in new tab) and around the web have been reporting that the Night light feature included with the Creators Update isn't working. Some people report that after enabling the feature, it can't be turned off; and others report that after installing the Creators Update the feature appears grayed out and can't be enabled.

Image source: Microsoft forums

Image source: Microsoft forums

Status

Microsoft hasn't acknowledged this issue as an specific problem with version 1703.

Resolution

While currently there isn't an official workaround, it's likely to be a problem with the video driver.

You can try resolve this issue by downloading and installing the most up-to-date graphics driver for your graphics card, using the following steps:

  1. Open Start.
  2. Search for Device Manager and click the result.
  3. Expand Display adapters.
  4. Right-click and select Update Driver Software to check for updates.

If you're already using the latest graphic driver available through Windows Update, you can try to download and install a newer driver from your video card or PC manufacturer that support the Creators Update, and use their instructions to apply the new driver.

How to fix black screen problem with the Windows 10 Creators Update

Description

During or after the installation of the Windows 10 Creators Update, you may come across a black screen affecting the user experience.

This problem may appear due to issues during the Creators Update install process, a cumulative update that didn't install correctly, or it could also be a video driver or hardware related issue.

Resolution

You can use our guide to troubleshoot and fix the black screen problem on your system. If you're unable to resolve the issue, you may want to consider going back to the previous version of Windows 10.

To remove the Windows 10 Creators Update, do the following:

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Recovery.
  4. Under "Go back to a previous version of Windows 10", click the Get started button.
  5. Select the reason you're rolling back and click Next.
  6. Click No, thanks.
  7. Click Next.
  8. Click Next again.
  9. Click Go back to earlier build to begin the process.

How to fix 'No Internet access' after installing the Windows 10 Creators Update

Error

  • No Internet access

Description

In some cases, after having installed the Windows 10 Creators Update, you will notice that you can't connect to the internet -- either on Wi-Fi or using an Ethernet connection.

Resolution

The quickest way to regain access to the internet is by using the network troubleshooter tool, and let Windows 10 automatically fix the problem.

  1. Open Settings.
  2. Click on Network & security.
  3. Click on Status.
  4. Under "Network status," click the Troubleshoot button.

  1. Follow the easy on-screen direction.

If you're still having issues trying to connect to the internet, refer to our guide to get back online on Windows 10.

How to fix missing power options after installing the Windows 10 Creators Update

Error

  • There are currently no power options available.

Description

Although your device successfully upgraded to the Windows 10 Creators Update, when clicking the power options menu in the Start menu, you won't be able to find the options (opens in new tab) to Sleep, Hibernate, Shutdown or Restart. Instead, you'll see a message that reads: "There are no power options available". Furthermore, right-clicking the Start button to open the power user menu, the Shut down or sign out context menu only shows the Sign out option.

Resolution

Solution 1: This problem could be happening because the Group Policy object that controls the power options is enabled.

To resolve this problem, do the following:

  1. Use the Windows key + R keyboard shortcut to open the Run command.
  2. Type gpedit.msc and click OK to open the Local Group Policy Editor.
  3. Browse the following path:User Configuration > Administrative Templates > Start Menu and Taskbar
  4. Double-click the Remove and prevent access to the Shut Down, Restart, Sleep, and Hibernate commands policy.

  1. Make sure the option is set to Not configured.

  1. Click Apply.
  2. Click OK.

Solution 2: If you're running Windows 10 Home, Group Policy won't be available to you, but you can try apply the same fix using the Registry.

Important: This is a friendly reminder to let you know that editing the registry is risky, and it can cause irreversible damage to your installation if you don't do it correctly. It's recommended to make a full backup of your computer before proceeding.

To resolve this problem, do the following:

  1. Use the Windows key + R keyboard shortcut to open the Run command.
  2. Type regedit, and click OK to open the registry.
  3. Browse the following path:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
  4. If the path exists, and on the right side, there is a DWORD (32-bit) Value called NoClose, double-click it, and change its value from 1 to 0.

  1. Click OK.
  2. Restart your computer.

Solution 3: If you're not comfortable using the Registry or Group Policy, you can still shutdown or restart your computer using the Run command.

  1. Use the Windows key + R keyboard shortcut to open the Run command.
  2. Type the following command to shutdown or restart your computer, and press Enter:shutdown -t 00 -sOr use the -R switch to restart.shutdown -t 00 -r

Alternatively, you can use the Control + Alt + Delete keyboard shortcut to open the old power options, which should give you access to the Sleep, Hibernate, Shutdown, and Restart options.

How to fix Bluetooth problems installing the Windows 10 Creators Update

Description

A number of users have been reporting (opens in new tab) that after installing the Creators Update, Windows 10 PCs will not longer connect with certain Bluetooth accessories.

Status

Microsoft has officially identify that the Windows 10 Creators Update has a problem reconnecting with a specific series of Broadcom Bluetooth radios.

Resolution

The software giant is currently blocking devices with Broadcom chips from getting the feature update until there is a permanent fix.

If you've manually installed the Windows 10 Creators Update on a PC that features a Broadcom Bluetooth radio using Update Assistant or Media Creation Tool, it's recommend to go back to the previous version of Windows 10 until the issue is fixed.

To remove the Windows 10 Creators Update, do the following:

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Recovery.
  4. Under "Go back to a previous version of Windows 10", click the Get started button.
  5. Select the reason you're rolling back and click Next.
  6. Click No, thanks.
  7. Click Next.
  8. Click Next again.
  9. Click Go back to earlier build to begin the process.

How to successfully install the Windows 10 Creators Update

Usually, installing a new version of Windows 10 should be a straightforward process, just like applying a new cumulative update but taking a little bit longer. However, it's not a simple task to build an OS that will run smoothly without errors on million of devices with countless hardware configurations.

Below, you'll find a few things that will help to prevent errors during the installation of the Windows 10 Creators Update on your device.

Create a full backup to revert changes

Although Windows 10 includes a mechanism to roll back any changes during an installation, it's not always perfect, as such it's always recommended to make a full backup of your computer before installing a significant update like the Creators Update.

If something goes wrong during the upgrade, you can use your backup to go back to your previous configuration. You can always use our guide with all the steps you need to make a full backup of your Windows 10 device.

Record your settings before updating

In the past, we've seen cases of users losing some settings they configured in their previous installation. If you have configured specific settings on Windows 10, it's a good idea that you make a note of them before upgrading.

Some settings you may want to record include notifications, tablet mode, virtual desktop, default apps, and privacy settings, as well as apps you pin in the Taskbar and policies you configured using the Local Group Policy editor.

Uninstall conflicting apps

Sometimes the installation of a new version of Windows 10 may fail due to an app that isn't compatible. Usually, it's a good practice to uninstall any app that may cause problems, especially older traditional desktop applications.

To uninstall apps on Windows 10, you can do the following:

  1. Open Settings.
  2. Click on System.
  3. Click on Apps & features.
  4. Select the app you want to remove and click the Uninstall button.

  1. Click the Uninstall button again to confirm.
  2. Follow any additional on-screen direction to complete removing the app.
  3. Repeat the same steps to remove other apps.

Antivirus and other security software are also known to cause problems during an upgrade. While it's always not recommended to leave your device unprotected, before proceeding with the installation of the Creators Update, you should remove or disable any security software.

If you're using Windows Defender, you can disable it with these steps:

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Windows Defender.
  4. Turn off the Real-time protection option.

The Windows Firewall could also interfere during a significant update. You can temporarily disable this feature by doing the following:

  1. Open Control Panel.
  2. Click on System and Security.
  3. Click the Windows Firewall link.
  4. On the left pane, click the Turn Windows Firewall on or off link.
  5. Select Turn off Windows Firewall for private and public networks settings.

  1. Click OK.

Don't block updates

If you're a Windows 10 Pro user, you may also want to check that you're not intentionally blocking the Creators Update from downloading to your device.

You can make sure your device can receive feature updates by doing the following:

  1. Open Settings.
  2. Click on Update & security.
  3. Click the Advanced options link.
  4. Clear the Defer updates option.

A computer configured with a metered connection will prevent any updates from passing through. As such, it's a good idea to double-check that you don't have a connection set to metered.

To make sure your device doesn't have configured a metered connection, do the following:

  1. Open Settings.
  2. Click on Network & security.
  3. Click on Wi-Fi.
  4. Click the wireless connection you're using.
  5. Turn off the Metered connection option.

Disconnect non-essential devices

On significant updates, such as the Windows 10 Creators Update, it's known that peripherals and other devices connected to your computer are responsible for errors and a number of other issues, especially storage devices.

A good rule of thumb is to disconnect all non-essential peripherals from your device, including USB hard drives and flash drives, SD cards, Bluetooth devices, printers, scanners, and anything that may cause issues. During the upgrade process, a keyboard and mouse, monitor, and an internet connection are all you need.

After you have successfully installed the new version, you can always reconnect all your devices.

Do a clean install as the last resort

Alternatively, when nothing seems to work to upgrade, you should consider wiping your system and starting with a clean installation of Windows 10.

If you've tried all your possible options, you can download the Media Creation Tool (opens in new tab) to create a bootable media to do a clean installation of the OS with the Creators Update.

To create a USB bootable media, connect a USB drive with at least 4GB of storage, and do the following:

  1. Download the Media Creation Tool from the Microsoft support website (opens in new tab).
  2. Double-click the MediaCreationTool.exe file to start the process.
  3. Click Accept to agree to the terms.

  1. Select the Create installation media for another PC option.
  2. Click Next.

  1. Use the default settings if you're planning to upgrade the same computer, or uncheck Use the recommended options for this PC, and select your language, edition, and architecture.
  2. Click Next.

  1. Click Next.
  2. Select the USB flash drive option.
  3. Click Next.

  1. Select the storage you want to use.
  2. Click Next.

  1. Click Finish.

To do a clean installation of Windows 10 with the Creators Update using a bootable media, do the following:

Warning: When you perform a clean installation of Windows 10, you'll be erasing everything on your device, make sure to create a full backup of your PC before proceeding, and check that you have the installation files and product keys to reinstall any application you want to install after the upgrade.

  1. Start your device with the USB installation media.
    • In the case your PC isn't booting from the USB flash drive, you'll need to change your system's BIOS settings to make sure it can boot from USB. Usually, you can access the BIOS by powering up your device and hitting one of the functions or ESC keys, but make sure to check your manufacturer's support website for more information.
  2. On the Windows Setup, click Next to begin the process.
  3. Click the Install Now button.

  1. Click the I don't have a product key link to continue (assuming that your device was already running a properly activated version of Windows 10).
  2. Click Next.

  1. Select the edition of Windows 10 (if applicable) you want to install. This selection must match your previous edition.
  2. Click Next.
  3. Accept the licensing agreement
  4. Click Next.

  1. Click on the Custom: Install Windows only (Advanced) option to start a clean installation of Windows 10.

  1. Select any partition on the hard drive (usually "Drive 0") and make sure to click the Delete button to remove the partitions.

  1. Select the hard drive (Drive 0 Unallocated Space).
  2. Click Next to begin the installation process.

After the installation completes, you'll need to go through the out-of-box-experience (OOBE) to configure Windows 10 with your personal settings. Then there are only two things left to do, including restoring your personal files from backup and reinstall any app you have installed before.

Wrapping things up

Although the Creators Update has been designed to overcome some of the limitations of the Anniversary Update, and improve the overall experience of Windows 10, remember that during the early days, it's expected that some users may come across errors, bugs, and other issues.

This is one of the reasons Microsoft rolls out updates like this one slowly, and also the reason to avoid forcing the update on day one if it's not being offered to you automatically through Windows Update. However, if you come across any problems during and after the installation of the Windows 10 Creators Update, you can use this guide to try in resolve them.

Microsoft is also expected to roll out new cumulative updates to address any problems that may appear during the initial release.

If you come across any other errors or bugs during the installation of the Windows 10 Creators Update, and you know the solution, don't forget to share your notes in the comments, as it may well help other fellow Windows 10 users.

In the case, you can't find a solution to a problem, remember that you can use the Windows Central forum to seek answers.

More Windows 10 resources

For more help articles, coverage, and answers to common questions about Windows 10, visit the following resources:

Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.

83 Comments
  • Has anyone been able to upgrade using the Upgrade Tool yet?
  • It's not live yet.  
  • Was wondering, the upgrade assistant say's already have the latest version and finishes in a couple of seconds flat. Sure it will be soon.
  • Me too. Im having the same issue. Is your update coming now?
  • Media creation tool is now live, Update assistent still points to the AU!
  • Depends on ur region.
  • I'm in Italy, no upgrade yet
  • I'm in the US and this morning the tool stated that there was a new version "This PC is running version 14393. The latest version is 15063".  However, after waiting 2+ hours for it to install, it just installed 14393.0 and not the Creators Update.
  • They said it was released early last week. It did the same thing. Tonight just says my system is up to date ie last August ae update.
  • Update now live. Follow instructions here.
  • I've just updated my virtual machine. All is fine
  • Super work behind Microsoft stages . Best team there . Thanks MS for this article
  • Only problem I have had with the last few builds is with Edge. Sometimes stops working on YouTube site and requires a reboot to get it to work. Not sure if this is Edge or Google.
  • Finally something that's not a Galaxy S8 article... Kudos!!!! Great job!!!!! Keep it up, WC.
  • Great article Mauro... 🙂
  • Thank you.
  • is the creators update available in the media creation tool ?
  • I'm also seeing issues with Edge where it periodically stops working with sites like YouTube and Facebook.
  • That happens to me right now even without the creator's update. So.......... not just limited to the new update. As a matter of fact I get it quite often.
  • Great, so they couldn't even fix that... What are they even doing there?
  • Has anyone tried the ISO?
  • Yes and it works well, no problems here
  • Where did you find the ISO link? The last weeks one?
  • It's available to Insiders
  • Just updated it from the Anniversary release on my Gateway laptop (don't laugh, it's not old, it's "mature"). While the update did take a while, there were surprisingly no installation problems what so ever. I'm a happy camper.
  • Someone with battery issues on SP3?
  • Wow, many issues. That's quite a library! Windows central should make an app to help fix these issues! :)
  • While there are few issues with the Creators Update, keep in mind that some problems are normal problems caused by different factors and they're not necessarily bugs with the Creators Update. For example, you'll always get an error if you don't have enough space to do the install, no matter the version you install. Thanks,
  • Still, the data would be a potentially great for a reference app. Would help.a lot instead of filtering through countless forums looking for the right answer. Here we get the answer comprehensively on a platter where someone has done a big job to put everything in one place.
  • You clearly didn't read the article.
  • So will systems with less than 2GB RAM be stuck in limbo forever, or will MS still be providing security updates? Also interested in knowing how they plan on addressing Windows Update continuously trying, then failing the upgrade on these systems.
  • error code 0x80200013 - 0x90017   have tried everything that is on the internet
  • Had an issue after downloaded Intel update 19.30.0.4 this morning, prior to that the creators update worked fine since I downloaded it a few days ago.After the update today I could not connect with the wifi in the taskbar and windows starting page would not open. Contacted Microsoft chat and they had me disable updates and I also uninstalled todays update until they can come up with a fix. Seem to work fine now!
  • I just updated my Nu Vision tablet and the Broadcom adapter isn't working... Is there any other way to get on the internet to check for drivers?
  • The only issue I have after upgrading my Acer laptop to CU is that the trackpad no longer works.  This happened when Windows 10 was first released too.  I guess I have to wait for Acer to update the driver.
  • This is why I am delaying the update for as long as possible... It doesnt bring anything exciting anyway, so no reason to want it sooner...
  • I'm happy to report that Edge's inspector is much improved in the Creators Update. I've been reporting the shortcomings to MS since Day One of Edge and they seem to be listening to us web dev geeks. I'm going to continue testing, but I think this may be the final nail in Chrome's coffin for me.
  • After updating, the audio DTS and DD live of my sound card is very bad, there was no way to correct it, uninstall the drivers, reinstalled them and nothing, my sound card is an X-Fi Titanium connected to a Logitech Z-5500 for optical cable.
  • Mine isn't so much of a big problem, maybe just unsure where an option has moved to. I started fresh with this update and so I had to reconfigure all my settings. I was trying to link my local account with a microsoft account, but I can't figure out how to do it. It used to be able to be done on the first page of the "Accounts" page in settings, but it doesn't seem to be there and I can't find it in another settings sub-page. Any ideas?
  • Mine updated fine, but someone I know used the update assistant for the creators update and got the BSOD, and logging in with safe mode resulted in a black screen with just the cursor showing. Any ideas on what to do, and will this be less likely to occur through the usual windows update when it is released to everyone?
  •  Anyone reporting Dial Up Networking (DUN) issues? I am pretty sure the 633 modem in use error I am getting for a USB data stick (Alcatel chipset) is from the upgrade.
  • Update: Reverted back to 1607, all is well. Unfortunately this is a friends laptop & it is "Home" edition so there is no way for it to defer until a resolution is found so he'll get updated again & it will break again.
  • Since installing creators update none of my vpn connectors will connect. I have several to enable me to connect to a number of client servers. They still work on an non-updated Windows 10 PC.
  • same like me! tried every vpn softwares but still not connecting.
  • Same problem - can't connect to VPN
  • Creator's Update installed today and it broke all my VPN connections too!  There was no fixing this - getting new certificates, etc... nothing worked except removing the Update and the problems went away.  Using Cisco AnyConnect and I havent found any solutions to this. Thanks Microsoft...
  • I didn't have an issue with that , I use Cisco AnyConnect, after the update it required me to update the client to 4.4.00243 (Intel chipset & Nic). We have a lot of updated Win10 to Creators & require the AnyConnect VPN, it is odd you are having issues, what version & what Nic on the PC client board?
  • I have encountered a problem with Defender and Battery Saver  and have sent feedback to Microsoft,  Defender has the yellow triangle warning over it in taskbar and points me to defender and battery life despite laptop being plugged into mains adaptor it is telling me that screen brightness is set at maximum and this can impact on battery life butit it is not its on 58%  I cannot do anything with the battery saver notification icon in the action centre either as it is greyed out and not usable  looking for a fix if anyone has had this problem before
  • on two machines i updated to 1703 15063.13 and all of the custom fonts i had have been removed, have to reinstall them all again.   
  • I give up...coudn't install so did a wipe and clean install using media creation tool, W10 is still on 14393 and will not go past 14393.969 no matter what I do. Using windows upgrade tool, media creator, insider build preview and clean install nothing works!!!!!!
  • Went to Security and Update, clicked on "Good News... about 3 days ago. Have updated to Windows CU 2 desktops, 3 laptops (one of them is an 8 year old Dell) and am just working on my Dell tablet. They are working great! The only desktop I could not update was my mom's. It automatically rolled back to previous version about 60 percent into 'install.' Told her she would have to wait until it came to her. ;) She's 86 and a tad impatient.
  • Got this error "windows can't be installed because this pc has an unsupported disk layout for uefi firmware"
  • Am I to believe that I'm the only one that's having this issue?
  •  Well it seems earlier builds had this issue. I would do the simple and run a dskchk, delete the Windows upgrade you downloaded & reboot again. You search online, there are many reported fixes ...  This as an example, I'm sure you found it too .. (seems rather harsh method to resolve). https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_install/error-when-installing-build-10041-windows-cant-be/e08699a9-f803-4cb6-8304-75a36ec9050c?tm=1426811995041    
  • I did find that and I was hoping to avoid doing that, but as of right now that's the only solution that I haven't tried.  That and fresh install which again I'm trying to avoid.
  •  Yeah, any tech article that starts with "diskpart" I try to avoid too. It's like the "DUN error 633" I had, seems they've re-introduced problems that were previously identified & resolved.
  • Followed those instructions and it didn't work.  Received an message can't create MSR because it's an MBR and not a GPT.   I shouldn't have to reinstall my O/S for an update.  FFS MS it's not like you haven't seen this issue before.
  • Same issue. Did you solve it anyhow?
  • Nope.
  • I've installed from an ISO (as an update) and also using the Update Tool.  Both times it goes through the installation and when it reboots I get this screen: https://1drv.ms/i/s!Akd5ofGP3iW8kvg3HiZPhmmaXWKS2w If I hit F8 I can continue with a normal boot and I get back in Window with no update.
  • Hi, I experienced the same error, did you managed to find a solution? I believe my deviece (M.2) doesnt initialize in a proper time frame.
  • No.  I've been looking up answers like this: http://www.prime-expert.com/articles/b16/fix-0xC000000E-required-device-... but I'm not sure if I want to try them since the problem only occurs when upgrading.  I may have to eventually reformat with the Creator's Update, which is what I was trying to avoid.
  • Next step (after a long time wait) is to issue fixes for the fixes. 
  • I had to roll back. This update broke my monitors badly. My setup is bog-down simple, a laptop with a single secondary monitor.  The update for some reason imagined 6 monitors in my setup, my 2 original monitors, plus 4 "non-pnp generic monitor", which never existed.  I could not unplug the secondary monitor, nor switch from "duplicate display" to "extend display", the desktop moved to one of those nonexistent monitors and I couldn't work.  Removing the monitors and video cards on device manager and restarting for the hardware to be re-detected didn't solve it. But uninstalling the Intel video driver briefly restored the screen, but the driver is reinstalled automatically when the video card is detected.  My drivers were all updated prior to the installation - an Intel 4600 + Geforce 860M notebook.  Rolled back, problem "solved". But the real solution will be when intel updates its driver to a version compatible with the Creator Update.     
  • this sucks.. Clean .iso based installation of CU and laptop freezes up completely after 10mins.. Every time. After 6 re-installs, the same. With updates or without... CMOOON MS!!!
  • This sucks. My Windows Store app, the Xbox app and Pictures Viewer are missing after the update. The powershell trick to re-register them fails. I don't have a restore point and when I try to use the option to restore the previous compilation nothing happens. Any ideas what to do? Anyone? :|
  • And that's what all the apps look like on the list of installed apps...
    http://image.prntscr.com/image/2aa97e4a2ffe4ba396755434d0cff55f.png
  • I also use a Realtek onboard sound chip and all my audio is crap. Everything sounds like there is a scratch on a record. Listening to music is bad. But most annoying is that audio and video get out of sync too, especially when streaming YouTube and Netflix. After a few minutes the difference between audio and video is already 5 seconds or more which makes it unwatchable really. By that time it's not just not synced but it feels like listening to sounds that are from a completely different source.
  • Update problems? Something new? LOL
  • Anyone else having problems with blank tiles after update?
  • I've run in to COUNTLESS of problems since installing this crap update. Can't change screen brightness whatsoever. Computer freezes at startup. Computer screen stays black at startup. All these crap bloatware apps appear all of a sudden on my computer. FPS capped at 60 for some reason (found a fix that had something to do with the Xbox App... WTF Microsoft??) I'm gonna have to change back. This crap just isn't working.
  • My Xbox elite controller refuses to connect to the adapter dongle. The Xbox Accessories app crashed when i go to configure when i connect using USB even. Not sure what to do :( And i made a CLEAN install of Windows 10 Creators version (win 1703) Update: ok i find a solution i think, seems now i must use the XBOX app to log in to my MS account before the Xbox Accessories app can work properly, dont remember doing that before :/
  • has anyone had an issue updating Windows View 3D? I can not find a solution for error code 0x8007000.
  • My automatic install of Windows 10 Creators from Windows 10 went fine, EXCEPT it deleted the contents of my Outlook 2010 calendar.  Does anyone know how to get the calendar data back?  Microsoft support is no help.
  •  It wouldn't be Outlook 2010 that may be able to recover, it may be the calendar "source" What were you using for a calendaer, Outlook online, (Hotmail etc.) an Exchange or Gmail account (Gmail it's lost, it is useless). You may be able recover. If it's just local & PST, even getting a previous version of that PST file may work. "Search for Recover Deleted items Outlook" you may have hope ... 1 of many links ... https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_other/restore-deleted-outlook-calendar-items/34752a4d-7754-e011-8dfc-68b599b31bf5  
  • Please avoid from enable disk compression on your main disk partition that windows installed. That was my problem. I' ve learned this using windows 10 installation tool on microsoft website.
  • I have installed 14393 to 15063 on my hp laptop, but after installation it denied to accept last purchased windows 10 pro license from Microsoft, So I contacted them and they provide me bellow link to resolve it. https://blogs.windows.com/windowsexperience/2017/03/30/managing-windows-... I follow it but same issue, I cannot buy license again for my OS. At this condition, one of your user recommend me to buy it from ODosta Store, Which is an Indian site with best customer support. Now I bought win 10 25 digit key code at just $48 and happy with successful activation. Cheers
  • When I click "Settings, Update & Security, Recovery"...there's no option to roll back to a previous version of Windows 10. :( Just "Reset this PC," "Advanced startup," "More recovery options" (it isn't there either, just how to start with a clean installation of Windows), "Have a question?", and "Make Windows better."
  • ...And there was more to my comment, but the site keeps triggering a security measure when I try to post it, and I can't edit/reply to my previous comment. I'm having lots of trouble with this update.
  • Just got another blue screen. My computer used to work perfectly before this. I can't work on my writing anymore because of the Windows 10 Creator update. Advice on how to get rid of it would be nice!
  •  Before you do that, you have updated the video drivers from mnfg web site? I know nVidia & AMD both have post Creator Update drivers out now. I have installed on several laptops, tablets & PC's. It's been stable. BSOD typically is video related.
  • When I try and use the download updater on my desktop Windows 10 machine the installation seems to download/install over and over. :-(
  • I have done this 1703 Windows 10 Creator update and totally corrupted 2 Solid State Drives on my HP 2530P pc.  It will not boot on it's own or with Media Creation tools.  The hard drives are no longer recognizable.  I took them to a local PC repair place and they say there is noting they can do.  I am not able to get into the drive to uninstall the update.  this is totally unacceptable Microsoft.