14 tips to help you fix OneDrive sync problems on Windows 10

4. How to fix sync problems with OneDrive checking online access

Sometimes, it may not be a problem with your setup or internet connection. Instead, it could be a problem with the service.

To check if you have access to your files online, use these steps:

  1. Click the OneDrive button in the bottom-right corner.
  2. Click the More option.
  3. Click the View online option.

Source: Windows Central (Image credit: Source: Windows Central)
  1. Confirm that you have access to your files.

Also, you can check the Microsoft Service Health portal to find out if there are any problems with the cloud service. If OneDrive has a service problem, then there's nothing else that you can do other than wait until the company fixes the problem.

Mauro Huculak

Mauro Huculak is technical writer for WindowsCentral.com. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community.